AI Customer Support & FAQ Assistant
A smart AI assistant that answers common questions instantly, guides customers to the right service, and escalates important enquiries to you — without adding admin or complexity.
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Customers ask the same questions every day – on your website, on WhatsApp, and across social media. If you’re busy, those messages stack up, replies get delayed, and potential customers move on.
Our AI Customer Support & FAQ Assistant gives your business a friendly, reliable first line of support – answering common questions instantly, guiding customers to the right service, and escalating important enquiries to you when needed.
What this assistant does
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Answers FAQs instantly (24/7)
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Explains your services clearly and consistently
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Captures key details and routes serious enquiries to you
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Sends customers to booking links or contact forms when appropriate
Who this is for
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Businesses receiving frequent enquiries (website, WhatsApp, social)
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Teams spending time repeating the same answers
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Service businesses that want faster replies and a more professional experience
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Owner-managed businesses who can’t respond instantly
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Any business wanting to reduce admin without hiring extra staff
Speed and consistency matter. Customers don’t just want an answer – they want the right answer quickly, with confidence that your business is organised and responsive.
This assistant gives you that edge by handling the repetitive queries instantly, while keeping you in control. If a question is complex, sensitive, or requires a human touch, it escalates it to you – so you never miss what matters.
Unlike generic chatbots, we tailor the assistant to your actual services, tone of voice, and customer journey. It’s designed to feel like a natural extension of your business – not a robotic script.
Whether you’re getting leads from Meta ads, website traffic, or social media enquiries, this assistant helps you respond faster, improve customer experience, and free up time for your team.
What’s included
AI FAQ & Support Assistant
A helpful assistant trained on your services and common questions, available 24/7.
Escalation & Lead Handoff
Routes important enquiries to you and captures key details when needed.
Booking & Contact Links
Guides customers to the right next step – booking, contact form, or a specific service page.
Tone & Guardrails
Custom tone of voice and rules so the assistant stays accurate, polite, and on-brand.
Peace of mind
Setup & delivery
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Fully configured for your business
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Trained on your services & FAQs
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Live within 5 days
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Clear handover
£749 – one-time setup
Optional ongoing support available.
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